Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and
highly organized candidate who among others will have to ensure provision of
efficient/effective back office and branch operations, health & safety and issues
associated with both branch assets and equipment and staff , to run the branch
as a profit centre, managing the sales process by acquiring new business and
deepening existing customer relationships and maintaining operational efficiency
while providing the appropriate service standards, also undertake periodic selfassessment
on key controls to assess the proper functioning and adequacy of
existing controls. Assist in coordinating, facilitating and promoting understanding
of operational risk and in implementation and management of operation risk
within the Unit.
Reporting Line: Branch Manager, Zanzibar Branch
Location: Pemba Mini branch
Work Schedule: As per TPB Staff regulations
Salary: Competitive Remuneration
Main Purpose of the Job
􀂃 Generate new business via sales promotions, out-marketing calls, customer
visits (current/potential), and build relationship with existing customers.
􀂃 To mobilize deposits and ensure that growth in deposits conform to the
annual budget plans.
􀂃 Ensure the highest standards of customer service are provided in order that
our services are perceived as being the best in the local market including
handling customer complaints.
􀂃 To liaise with the Public and Government officials in the area of operation of
the Branch to maintain good public relations and project good image of the
bank;
Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as
amended by Act No. 11 of 1992. TPB is a Bank that provides competitive
financial services to our customers and creates value for our stakeholders
through innovative products.
TPB is a Bank, whose vision is “to be the leading bank in Tanzania in the
provision of affordable, accessible and convenient financial services”. As part
of effective organizational development and management of its human capital
in an effective way, TPB commits itself towards attaining, retaining and
developing the highly capable and qualified workforce for TPB betterment and
the Nation at large.
􀂃 To carry out regular snap checks for cash in tills/strong-rooms, controlled
stationery, all suspense accounts and stamp accounts.
􀂃 Supervise back-office processing
􀂃 Ensure reconciliation of suspense accounts
􀂃 Monitor branch security, maintenance and Health & Safety issues
􀂃 Maintain records of Contactors and Overall Maintenance of Bank Assets
􀂃 Maintain all the required Branch registers as stipulated in the operational
manuals.
􀂃 Ensure availability of required stationeries and equipments
􀂃 Control Branch expenses and ensure that they are within the approved
budgets and proper management.
􀂃 Ensure signature books (both own and correspondents) are properly kept and
updated.
􀂃 Plan and manage staff administration issues for support staff (i.e. local leave,
training, Dept staff rotation) in consultation with the Branch manager.
􀂃 Ensure that all Operational Procedures are adhered to by all branch staff.
􀂃 Print and verify Journal of accounting entries on daily basis.
􀂃 Follow-up and ensure that all Revenue due to the Bank is collected without a
fail.
􀂃 Counter sign with the Branch manager, all debits to the Profit and Loss
accounts
􀂃 Carry-out routine balancing, snap checks and bulk checks for branch cash in
tills, and in the strong room.
􀂃 Manage service delivery, to review output of tellers, customer service and
enquiries to ensure adherence to Branch standards.
􀂃 Ensure counter services key control standards are adhered to and custodian
of Complaint handling process.
ô€‚ƒ Ensure proper handling of customer’s new ATM cards as well as ATM
captured cards.
􀂃 Ensure timely submission of Branch reports/returns to Head-office as required.
􀂃 Ensure that the Anti Money Laundering requirements are followed as follows:
a) Take all reasonable steps to verify and identify customers, including
performing Quality Assurance on accounts opened, and the general
KYC issues
b) Retain adequate records of identification, account opening and
transactions and ensure timely and properly filling of customer
mandates
c) Make/assist to effective reporting of suspicious transactions
d) Raise awareness of Money Laundering prevention by training all
branch staff.
􀂃 Co-Custodian of Vault Cash.
􀂃 Safe custodianship and BCP (Branch Continuity Program) custodian.
􀂃 Act as Operational Risk Coordinator for the branch
􀂃 To identify and report all exceptions on non-compliance with standard
controls
􀂃 To identify and reports all weaknesses inherent in the standard controls
􀂃 To assist Risk Manager in developing and updating of procedures, controls
and monitoring plans for Operational Risk Management.
ô€‚ƒ To report Branch’s Operational Risk issues and losses to Risk Manager
􀂃 To maintain proper record keeping on all Key Control Self Assessment (KCSA)
and KRI related activities.
􀂃 To maintain independence in the conduct of KCSA, i.e not selecting and
reviewing sample of self-performed transactions.
􀂃 Ensure tidiness across the branch premises and clean-desk policy is exercised.
􀂃 Perform any other duties as may be assigned by Branch manager from time
to time.
􀂃 Comply with the Policies and standards, Local laws and Regulations, Controls
and Procedures of the Bank.
􀂃 Report Suspicious Transactions
􀂃 Ensure proper filling of customer credit documents and correspondents.
􀂃 Ensure Dual control is in place in the record room at the branch.
Education: Bachelor degree/Advance diploma in Banking, Economics,
commerce,
Business Administration, Finance or Accounting from any
recognized
University or equivalent.
Experience:
• At least 3 years of relevant Banking experience
• Working knowledge of Equinox Functionality
Skills / Attributes:
• Strong leadership & people management skills
• Prioritize Tasks
• Team player
Salary and Remuneration
The position attracts a competitive salary package, which include benefits.
Mode of Application
Applicants are invited to submit only their Curriculum Vitae (CVs) and the job
applications letter. The applicant should (indicating the position title in the
subject heading) via e-mail to: recruitment@postalbank.co.tz .
Deadline
The deadline for submitting the applications is two weeks from the first
appearance of the advertisement of this post through this internal advertising
tool, as it is an internal advert. The applicant need to submit only the curriculum
vitae (CVs), the other credentials will have to be submitted during the interview
for authenticity and administrative procedures. Applications via other methods
will not be considered.
Tanzania Postal Bank is an Equal Opportunity Employer
A candidate, who will not be contacted by Tanzania Postal Bank within seven (7)
days after the closing date, should consider his application as unsuccessful. Late
applications will not be considered. Short listed candidates may be subjected to
any of the following: a security clearance; a competency assessment and
reference checking.
Please forward your applications before 03th October, 2013
